Expected set of responsibilities
Date Posted: 23 Jun
Presentation
Established in 1856 by Thomas Burberry, Burberry is a worldwide extravagance brand with a particularly British mentality. We are a worldwide business with a broad organization of both possessed and diversified stores across EMEIA, Asia Pacific and Americas. We are computerized pioneers, and creative innovation supports each part of our business, from item plan to dispersion and showcasing. We accept that cutting edge extravagance implies being socially and naturally capable; this outlook is center to our business and key to our drawn out progress.
JOB PURPOSE
We are searching for a Senior Manager, Client Engagement Europe for our Paris Head Office to drive client maintenance all through the retail and local association. This individual is answerable for Europe locale Customer Retention KPI's and Customer Clienteling exercises and the job conveys through arranging and carrying out the CRM and VIP client Strategies for Europe district, in accordance with the worldwide and territorial methodologies.
Obligations
- In association with Vice President of Europe and Regional pioneers sets and screens focuses for Europe district
- In association with country/region capacities (Marketing, Retail Training, Retail Operations and Finance) characterizes and guarantees execution of Customer Retention Plans, across stores and inside the local association and spotlight on by and large client commitment
- In association with the provincial group offer by division that would expand the business effect and height of the client experience
- Recognize openings and carry out drives and advancement intend to offer steady and raised support to the clients while following through on deals targets.
- Screen group progress routinely and drive brings about close coordinated effort with the Store Managers
- Drive the right practices and guarantee groups cling reliably to guidelines and cycles consented to convey the Burberry Experience to customers
- Build up key outside organizations and looks for business openings
- In association with Retail Training Team raise the clienteling range of abilities of all retail association
Individual PROFILE
- Over long term of involvement with Customer Engagement and Retention
- Extravagance retail or industry experience
- A demonstrated history in setting business execution targets and driving for results
- Involvement with the extravagance products area, extravagance cordiality and in managing high total assets people
- Solid impacting and systems administration abilities
- Decisive with perfect show and relational abilities when managing customers and associates at all levels
- Remarkable Relationship Building and Customer Engagement Skills
- Involvement with overseeing, driving and training distant groups
- Magnificent at advising and overseeing significant partners
- A "extravagance" brand diplomat who is alluring and exhibits rich preparing, astounding assistance mentality and has a solid business keenness
- Meticulous and imaginative with an energy for selling
- Results driven and economically mindful, Strong Analytical Skills
- Adaptable, cooperative and versatile way to deal with work
- Extraordinarily High Service assumptions
FOOTER
Burberry is an Equal Opportunities Employer and all things considered, treats all applications similarly and enrolls absolutely based on abilities and experience.
Posting Notes: France || Not Applicable || Paris || RETAIL OFFLINE || EMEIA - RETAIL MANAGEMENT || n/a ||
Occupation Details
Occupation Location: International
Organization Industry: Other Business Support Services
Organization Type: Unspecified
Occupation Role: Maintenance, Repair, and Technician
Business Type: Full Time Employee
Month to month Salary Range: Unspecified
Number of Vacancies: Unspecified
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| Senior Manager, Client Engagement Europe |
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